Privacy Policy

Effective Date: 9 January 2026

Jay Nicholas (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or engage with our services.

For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, Jay Nicholas is the Data Controller.

1. Information We Collect

We may collect the following categories of personal data:

  • Personal Information
    Name, email address, phone number, business name, and any other information you provide when booking consultations or submitting enquiries.

  • Website Usage Information
    IP address, browser type, device information, and browsing behaviour collected through cookies and analytics tools.

  • Service-Related Information
    Information relevant to the services provided, including marketing objectives, strategy preferences, and business needs.

2. Lawful Basis for Processing

We process personal data under the following lawful bases, as applicable:

  • Contract – where processing is necessary to provide agreed services or respond to service enquiries

  • Legitimate Interests – to operate, grow, and market our business, improve services, and communicate with prospective clients

  • Consent – where required, including for certain marketing communications and cookies

  • Legal Obligation – to comply with tax, accounting, and regulatory requirements

3. How We Use Your Information

We use personal data to:

  • respond to enquiries and provide consultations;

  • deliver services including marketing consultancy, social media marketing, email marketing, SEO, content marketing, business development, and CRM referrals;

  • send proposals, invoices, and service-related communications;

  • provide information about services that may be of interest (where permitted by law);

  • improve website performance and analyse usage.

4. CRM Referrals (Monday.com)

As a certified Monday.com partner, we may share your contact details with Monday.com where you request or consent to a CRM referral or plan purchase. Monday.com acts as an independent data controller for its own processing activities.

5. Sharing of Information

We do not sell personal data. We may share information with:

  • Service providers such as hosting providers, payment processors, analytics platforms, and email services;

  • CRM platforms, including Monday.com, where relevant;

  • Legal or regulatory authorities, where required by law.

All service providers are required to process personal data securely and in accordance with applicable data protection laws.

6. International Data Transfers

Some third-party service providers may process personal data outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:

  • UK adequacy regulations;

  • the UK International Data Transfer Agreement (IDTA); or

  • other lawful transfer mechanisms.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and analyse usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect website performance.

Where required, cookies are used only with your consent.

8. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy, including:

  • enquiry data: up to 12 months;

  • client records and invoices: up to 6 years to comply with legal obligations;

  • marketing data: until consent is withdrawn or an opt-out is exercised.

9. Your Rights

Under UK GDPR, you have the right to:

  • access your personal data;

  • request rectification of inaccurate data;

  • request erasure of your data;

  • restrict processing;

  • object to processing;

  • request data portability;

  • withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Security

We take appropriate technical and organisational measures to protect personal data. However, no method of transmission or storage is completely secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

12. Children’s Policy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date will be updated accordingly.

14. Contact Details

If you have questions about this Privacy Policy or how your information is handled, please contact:

Jay Nicholas
Email: jacob.ogorman@jay-nicholas.co.uk
Phone: +44 (0) 7941 603 487